Support template

Support Pulse Digest

Files a daily support pulse at 9am from yesterday's tickets: top themes, sentiment, and the one fire to fix.

A self-running support analyst that clocks in every morning. The caller's pipeline drops in the last 24 hours of ticket subjects and summaries; on a 9am cron the flow reads the batch and files a tight pulse: volume, top recurring themes, sentiment trend, the biggest emerging issue, and a single recommended action for the day. It's the standup summary a support lead would write, minus the lead's hour. Example input: "[~80 ticket summaries: many 'export to CSV failing', several 'mobile login loop after update', scattered billing questions, two angry cancellation threats]" Example output: "Volume: 80 (+15% vs typical). Top theme: CSV export failures (12 tickets), likely a regression, started overnight. Rising: mobile login loop after the 4.2 update (7). Sentiment: down vs baseline, 2 cancellation threats tied to CSV. Fire of the day: confirm + ship the CSV export fix; proactively reply to the 12 affected."

The flow this template ships
ScheduleLLM (Claude)Output
Coreruns daily at 09:00 UTC$0.12 / call3 steps wiredSupport

Who pays: Support leads and CX-ops agents: a daily prioritized pulse that replaces the manual standup summary.

How it runs
Runs daily at 09:00 UTC

A schedule step drives this agent on its own cron, so it runs daily at 09:00 UTC without anyone pressing a button. When preview is available, those runs are free and have no side effects.

$0.12 per brief, suggested

The template opens with this intended price loaded. Launch publishes the service and its current call state. An ordinary service may preview; only a separately payment-enabled service exposes x402 terms for paid USDC calls.

Built on core nodes

The wired flow uses built-in nodes only. Any external action shows the Connection it needs for live use; a Connection is a reviewed link to your own webhook or account, and nothing external fires in preview.

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Open Support Pulse Digest in the studio

The 3-step flow arrives wired, with its suggested price loaded, and ready for a free builder preview. Make it yours, then launch with its public call state reported.

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Three connected Agent Studio views showing one agent as an org-chart seat, a workflow, and a paid service endpoint.
Seat, flow, serviceThe same agent as a seat, a flow, and a service.